Privacy Policy

Art Gallery AU operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Art Gallery AU is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

• Contact details — your name, address, billing address, shipping address, phone number, and email address.
• Financial information — credit card, debit card, payment card information, transaction details, and other payment details.
• Account information — your username, password, security questions, preferences and settings.
• Transaction information — items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel.
• Communications with us — information you include when sending a customer support inquiry.
• Device information — your device, browser, network connection, IP address, and other unique identifiers.
• Usage information — how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you — when you create an account, visit or use the Services, or communicate with us.
• Automatically through the Services — from your device through the use of cookies and similar technologies.
• From our service providers — when they collect or process your personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

We may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. To process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, and create a customized shopping experience.
• Marketing and Advertising. To send marketing communications by email, text message or postal mail, and to show you relevant online advertisements.
• Security and Fraud Prevention. To authenticate your account, provide a secure payment experience, and detect possible fraudulent or illegal activity.
• Communicating with You. To provide customer support and maintain our business relationship with you.
• Legal Reasons. To comply with applicable law, respond to valid legal process, and enforce our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties in these circumstances:

• With Shopify, vendors and third parties who perform services on our behalf (e.g. payment processing, data analytics, fulfillment and shipping).
• With business and marketing partners to provide marketing services.
• When you direct or consent to our disclosure to third parties.
• With our affiliates or within our corporate group.
• In connection with a business transaction, to comply with legal obligations, or to protect our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.

Third Party Websites and Links

The Services may provide links to websites or platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction.

Security and Retention of Your Information

No security measures are perfect or impenetrable. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have the following rights:

• Right to Access / Know. Request access to personal information we hold about you.
• Right to Delete. Request deletion of personal information we maintain about you.
• Right to Correct. Request correction of inaccurate personal information.
• Right of Portability. Receive a copy of your personal information and request its transfer to a third party.
• Managing Communication Preferences. Opt out of promotional emails at any time using the unsubscribe option.

Complaints

If you have complaints about how we process your personal information, please contact us. You may also have the right to lodge your complaint with your local data protection authority.

International Transfers

We may transfer, store and process your personal information outside the country you live in.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please email us at hello@artgalleryau.com.